Term, Condition & Refund Policy
Terms and Conditions:
1. Acceptance of Terms: By accessing or using our website/service, you agree to be bound by these Terms and Conditions.
2. User Conduct: You agree not to use our service for any unlawful or prohibited purposes. This includes, but is not limited to, violating intellectual property rights, transmitting harmful code, or engaging in any activity that disrupts the service.
3. Intellectual Property: All content on our website/service, including text, images, and logos, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify any content without our express permission.
4. Disclaimer of Warranties: The damage guarantee does not apply if our product is used for other than its intended purpose, not limited to user error such as being dropped or hit.
5. Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your Jurisdiction].
6. Changes to Terms: We reserve the right to modify these Terms and Conditions at any time. Your continued use of our service after any such changes constitutes your acceptance of the new Terms and Conditions
RETURNS
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You'll also need the receipt or proof of purchase.
To start a return, you can contact us at alifiana.rangga@gmail.com, or WhatsApp on +6285720383812. Please note that returns will need to be sent to the following address:
Kp Ninggar Gg Hj Amirah Rt04/12 Desa Kec Katapang, Bandung, JB, 40921, Indonesia.
If your return is accepted, you need to send it to your local expedition. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Indonesia, shipping your goods may take longer than expected.
You can always contact us for any return questions at alifiana.rangga@gmail.com or WhatsApp on +6285720383812. Please note, the shipping return & the shipping to send it back is paid by the buyer
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like custom products (such as special orders or
personalized items). Please get in touch if you have questions or concerns about your specific item.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alifiana.rangga@gmail.com or WhatsApp on +6285720383812.